Privacy Policy
Sterling Apparel LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through [www.sterlingapparel.com] (the “Site”), how we use it, and the choices you have.
1. Information We Collect
Information you provide:
• Contact details: name, email address, phone number, billing and shipping address
• Order information: products purchased, order history
• Account information, if you create an account
• Communications you send us (customer support emails, reviews)
Information collected automatically:
• Device and browser information, IP address
• Site usage data (pages viewed, time on site) via cookies and similar technologies
Payment information: Payments are processed by third-party payment processors (such as Shopify Payments / Stripe). We do not store your full card number on our servers.
2. How We Use Your Information
• To process and fulfill your orders, including shipping and order updates
• To provide customer support and respond to inquiries
• To process returns, refunds, and exchanges
• To prevent fraud and secure our Site
• To send marketing emails if you opt in (you can unsubscribe at any time)
• To improve our Site, products, and services
• To comply with legal obligations
3. How We Share Information
We do not sell your personal information. We share it only with:
• Service providers who help us operate: our e-commerce platform (Shopify), our order fulfillment and warehousing partner (Completeful), payment processors, shipping carriers, email providers, and analytics services. These providers receive only the information needed to perform their services - for example, our fulfillment partner receives your name and shipping address to pack and ship your order.
• Legal authorities when required by law or to protect our rights
• Business transfers, if we are involved in a merger, acquisition, or sale of assets
4. Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use the Site. You can control cookies through your browser settings, though some Site features may not function without them.
5. Data Retention
We retain your information for as long as needed to fulfill orders, comply with legal, tax, and accounting obligations, and resolve disputes.
6. Your Privacy Rights (U.S. State Laws)
Depending on your state of residence, you may have rights under applicable U.S. state privacy laws, including the right to:
• Know what personal information we collect and how we use and share it
• Access or request a copy of your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of targeted advertising and the “sale” or “sharing” of personal information as defined by law (we do not sell personal information)
California residents: You may exercise the rights above under the California Consumer Privacy Act (CCPA/CPRA). We will not discriminate against you for exercising your rights.
Where required by law, we honor opt-out preference signals such as the Global Privacy Control (GPC) browser setting. You may also designate an authorized agent to submit a request on your behalf.
To exercise any of these rights, email us at [support@sterlingapparel.com] with the subject line “Privacy Request.” We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law.
You may opt out of marketing emails at any time by clicking “unsubscribe” in any marketing message.
7. Children's Privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from them.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
Sterling Apparel LLC
Email: design@sterlingapparel.com
Address: 1440 Wood Rd, Bronx, New York, 10462, United States.