Refund & Return Policy
We want you to love what you ordered. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unworn, unwashed, and unused
- In its original condition with all tags attached
- In the original packaging where possible
Final sale items, gift cards, and items marked as non-returnable at the time of purchase cannot be returned. Blanks that have been printed, embroidered, decorated, washed, or otherwise altered cannot be returned - print shops and resellers should inspect all blanks upon delivery and before decoration.
Bulk Orders (30–100 Pieces)
For bulk orders, please inspect your shipment within 7 days of delivery and report any defects, shortages, or incorrect items to [support@sterlingapparel.com] before decorating any pieces. Bulk returns are accepted under the same 30-day window, but partial returns of decorated lots cannot be accepted. [If you charge a restocking fee on bulk returns, state it here, e.g., “A 15% restocking fee applies to bulk returns of 30+ pieces unless the return is due to our error.”]
How to Start a Return
1. Email us at design@sterlingapparel.com with your order number and the item(s) you'd like to return.
2. We will respond within [1–2 business days] with return instructions and the return shipping address.
3. Ship the item back to us. We recommend using a trackable shipping method.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Please note that your bank or card issuer may take additional time to post the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order. If you'd like help with sizing before reordering, contact us at [support@sterlingapparel.com].
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [support@sterlingapparel.com] with your order number and photos of the issue. We will make it right at no cost to you with a replacement or full refund.
Questions
Sterling Apparel LLC
Email: design@sterlingapparel.co